New Convenient Payment Options

New Convenient Payment Options
Posted on 11/17/2021
On December 1, 2021, the Village will launch a new online billing and payment solution for utility billing (water, sewer, garbage/recycling, clean water bills), offering more ways to pay, view statements electronically, and choose to go paperless.

Users can make a quick, one-time payment without registration or create an account to enjoy more features like setting up automatic payments, saving payment information for later use, and viewing history (June 2021 and beyond). Payments can be made 24/7 by phone or pay by text with a credit card. There is a 3% convenience fee for credit and debit card payments; however, paying your utility bill by e check is still free.

The new payment vendor will also handle payments for property taxes, general bills, fire department billings, and parking citations. These payments can be added to the cart and paid along with your utility bill to save the $1 e check fee. Some of the functions (automatic payments and email billings) are not available with these types of payments because they are not yet integrated with the Village’s internal software. Village staff is working with the property tax software vendor to offer all the same features as utility billing in the future.

Click here and select what to pay from the left menu and follow the prompts to make a payment.

“The new payment service will bring modern online payment solutions and offers more choices for Village residents,” said Kathy Goessl, Finance Director. “The main goal behind switching to the new payment solution is to create a simple and secure experience for users to pay when, how, and where they want. Additionally, combining the Village’s various payments in one place brings convenient options that allow users to set payment reminders and schedule digital payments.”
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