Website Vendor Experiences Failure

    Village Website Vendor Experiences Failure
    Posted on 02/09/2021
    The official website for the Village of Pleasant Prairie, PleasantPrairieWi.gov, went down due to technical difficulties on Thursday, February 4, 2021. The Village's website vendor, CivicLive by Intrado Corp., experienced a hardware failure that caused problems for many municipalities that the company serves. 

    "Preliminary root cause analysis points to a hardware failure, and we can confirm that this incident is not cybersecurity-related," reported by Civic Live on February 7, 2021. "Intrado technical teams are continuing to make progress on restoring service to customers."

    The website vendor also hosts RecPlexOnline.com, and RecPlex experienced the same issues during the technical difficulties period. Restoration of both Village websites began on Tuesday, February 9. Web services were fully restored and operational by Wednesday, February 10. 
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