Who to Call During a Public Works Emergency

    What Constitutes a Public Works Emergency
    Posted on 08/02/2019
    During a Public Works Emergency
    Pleasant Prairie operates a 24-hour emergency telephone line for Public Works emergencies. Calls are answered by Public Safety Dispatchers. When the situation warrants, dispatchers notify the appropriate personnel, and action to address the emergency begins.

    In order to effectively use the Public Works emergency number, it is important to understand what types of situations constitute a public works emergency. The list below is a guide to help you understand when it is appropriate to call the Public Works emergency number.

    What Constitutes a Public Works Emergency
    Call the Public Works Emergency Number 262.694.1234
    • if you observe flooding in a certain area
    • if you experience a sewer backup in your area or home
    • if you observe what appears to be a water main break
    • if you experience severe wind damage in public areas
    • if you observe downed trees in the roadway or right of way
    • if you observe major roadway damage that poses a danger
    • if you experience a snow related emergency

    Because the Public Works emergency number is answered by Public Safety Dispatchers, citizens are asked to use discretion when deciding to use the emergency number. When the emergency number is used for a non emergency situation, dispatchers are distracted from their primary objective, assisting those with truly urgent emergencies.

    By using the emergency number in a non emergency situation, you could be costing someone valuable time in a life-threatening situation.

    For Non-Emergency Public Works Needs
    For public works situations that need to be addressed but are not emergencies, residents are asked to contact the weekday telephone number for the Public Works Department.

    Calls to this number are answered by Public Works staff who can effectively and efficiently handle your call and direct relevant work to the next available crew member.

    Call the Public Works Department at 262.925.6700
    Monday through Friday from 7:30 a.m. - 4:30 p.m.
    • to inquire about garbage and recycling collection
    • to inquire about compost or leaf collection services
    • to report potholes or areas in the roadway in need of repair
    • if a mailbox has been damaged by snow plowing operations
    • to make inquiries regarding snow removal operations

    For Municipal Updates During Emergency Events
    During a severe weather or emergency event, the Village will post municipal updates as they become available to
    • PleasantPrairieWi.gov
    • Twitter @PlPrairieWI
    • Facebook @VillageofPleasantPrairieWI
    • Spectrum Cable Channel 25
    The Village will also share information with local news media/ stations during a severe weather or emergency event.

    Updates could include: emergency closures of roadways or locations; locations where public safety and public works operations are being concentrated first; special actions residents should take and safety instructions during emergency situations; and a general overview or assessment of the emergency.

    Emergency Alerts Via Text/Email Available
    During larger, Village-wide emergencies, public safety staff will also issue text and email alerts through Nixle. In order to receive these alerts on your smart phone, residents must opt-in to Nixle.com either online through their website or quickly via text. Nixle is a free service for residents, and Nixle will respect your contact information. Learn more about Nixle at Nixle.com. 
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